1. Floataway products and services are subject to constant review to improve performance and quality and any details shown or described may be subject to change without notice.
2. Commercial estimates or advice, whilst given in good faith, are never to be construed as warranty of performance or achievable results.
3. Whilst we know of considerable anecdotal evidence and research evidence of benefits, we make no claim, and no statement of ours may be construed to imply, that floating is a cure for any disease or condition.
4. Floataway products remain our property until paid for in full. Floataway retains right of lein on our products.
5. Requests for service or complaints must be delivered to our factory, offices or agents in writing using email, fax or post, and any arrangement made on site, or by telephone verbally with our staff may not be construed as a contract without written confirmation from Floataway.
6. Floataway reserves to right to alter prices at any time up to the receipt of deposit for any product or service.
7. Floataway prices for delivery, installation and service are variable depending on the customer's location and are quoted in good faith using information supplied by the customer. We reserve the right to increase the quoted prices if the information given to us is incorrect or omits relevant details.
8. Products and services excepting spare parts, must be paid for in advance of delivery unless this condition is waived by us in writing in a specific case and any such waiver does not apply to any other transaction. Payments are not refundable in the case of cancellation by the customer. Spare parts, unless supplied under warranty or service contract, must be paid for within 30 days of delivery.
9. Deposits paid for our products form part of our contract with the customer are not returnable once manufacture commences unless the deposit is specifically paid ahead of full financing (such as lease financing) in which case the deposit will be returned in full within 7 days of cleared funds reaching our account. New orders require a 50% deposit to be paid before manufacturing commences.
10. Floataway products awaiting delivery owing to customers being unready may incur reasonable storage charges.
11. Our service contracts are individually priced for each customer taking many factors into account. We reserve the right to alter the price on the anniversary of each contract. We may delay or interrupt service if payments are late.
12. Notwithstanding other conditions, Floataway reserves the right to charge interest on late payments, including any extra charges properly levied under these terms and to activate disabling features in the products in the event of non-payment.
13. Payments to us should be made in the currency in which they are invoiced unless specific agreement is obtained in writing. We are obliged to charge VAT at the current UK rate in addition to all our prices in the UK and in the EU if our customer is not registered for VAT. Local taxes may be due in other countries and these must be paid by the customer.
14. Floataway warranties and guarantees on our products never include any liability for consequential losses, damages or injuries whether or not attributable to our products or services. We reserve the right to charge to replace parts which have become damaged through malice, neglect including failure to maintain, or abuse, or through fair wear and tear. Our warranty does not include filter cartridges, chemicals, or other consumables, nor damage to cables and hoses excepting manufacturing faults which can be shown to predate installation, nor discolouration due to chlorine levels in excess of 10 ppm. Products which are bought for self assembly have all parts warranted provided always that the assembly is performed in accordance with our written installation instructions in a suitable location. We may require the return of failed parts at our expense. Failure to return such parts will invalidate the warranty and entitle us to charge for spare parts already supplied under warranty. The Floataway warranty is never less than that required by law.
15. Delivery dates are only confirmed after receipt of a deposit, are made by mutual agreement with our customer and are not guaranteed unless a separate guarantee is negotiated and issued in writing. Rescheduled delivery dates are similarly made by mutual agreement. We may postpone agreed delivery dates if we do not receive the full amount due by the date we specify.
16. Floataway will not charge for rescheduling in advance of the agreed delivery date but reserves the right to refuse to install products in unsafe or unsuitable or unfinished sites without returning any payments made and further reserves the right to make extra reasonable charges when return visits or extra works are required directly because of unsafe, unfinished or unsuitable conditions at the time of delivery. We may refuse to deliver until these extra payments are received. Rescheduled delivery dates are made by mutual agreement.
17. During delivery, installation, repair or servicing of Floataway products on customer premises our staff require safe access to the products and sites, adequate heating, piped water, ventilation, lighting and electrical power. The products must not be offered for use by Customers during such visits.
18. Floataway strives to provide service and to deliver parts in good time but no warranty of delivery time is given or implied. Floataway will not be held liable for damages caused by late delivery or late provision of any part or service.
19. Floataway does not undertake building modifications or electrical installation. Electrical installation of a suitable termination point in the room and cables through walls must be undertaken by qualified contractors, and is not part of our installation work.
20. Products supplied "ex-factory" become the responsibility of the owner as they leave the factory gates.
21. Floataway publishes detailed instruction guidance notes concerning the use and maintenance of our products and cannot be held liable for any problem or damages arising from failure to follow our instructions, from abuse or neglect of the products nor from deviation from good practice in the commercial or technical operation of our products, nor for any substitution of parts or consumables not supplied or endorsed by Floataway.
22. Floataway domestic products are not intended for commercial use and Floataway will not be liable for any damages incurred by such use.
23. Owners and operators of Floataway commercial products have a duty of care to their customers including full understanding of the use of the products and proper maintenance and safety procedures, and Floataway will not be liable for damages arising from the owner's or operator's failure in such duty. Floataway provides written information about safety and proper maintenance and use of every Floataway product sold and will rely on owners to read the information, to comply with the instructions and to ensure that everyone who uses the products is properly trained. Training given by our staff does not supersede the information given in writing.
24. Spare parts supplied under warranty or otherwise, may not be identical to the original parts but will provide the same or improved function.
25. Floataway replacement parts are only supplied to our existing customers or their appointed agent as replacement parts for our products and will be charged at the current price as published on our website plus destination dependent delivery and packaging charges. Replacement part prices may vary from time to time without notice.
26. Colours may vary slightly from colour charts or other references and some colours cause the polyester gel coat to be softer than normal.
27. Floataway mouldings are individually made and hand finished and may have small blemishes consistent with normal commercial practice.
28. The copyright, design rights and all intellectual property rights associated with Floataway products and the trade mark "Floataway" in relation to floatation products belong to and remain the property of Cosine Limited. These rights apply to our standard products and to any modifications or special products which we may make. Parts may not be copied, or reproduced in any form at any scale whether in the form of drawings or models without the written permission of Cosine Limited.
29. Images of our products which we provide may be used for promotion, educational or advertising purposes provided always that our trade name "floataway" is used within the image or credited in text next to each image, and that the images are used only in connection with floatation as described in our promotional literature.
30. In relation to Data protection, Floataway will assume that any commercial customer offering floatation services will allow us to publish their commercial address, website, opening hours and similar information for promotional purposes unless we are instructed otherwise in writing.
31. Floataway will not be liable for force majeure events, i.e. events outside our reasonable control which may cause delay or damage.
32. Floataway products may not be modified by the customer without detailed and specific permission in writing from Floataway. Any unauthorised modification may, at our discretion, invalidate any warranty, and implicitly absolves us from any responsibility for the performance or safety of the product.
33. These terms may be varied or extended by special terms given in writing by Floataway. If any of these terms is shown to be unlawful then we may substitute a similar term retaining the original intention without invalidating the other terms.

Lease purchase:
Lease purchase may be advantageous because it reduces cash flow, guaranties a fixed interest rate and is tax efficient. Floataway does not operate finance schemes but we can recommend lease finance companies who have helped some of our customers.
For example in the UK we recommend:

• Alliance and General Leasing Ltd
  Tel : 02476 22 00 00
  Fax : 02476 22 40 00
  www.allianceandgeneral.co.uk
  
  Ask for Graham Partridge or Ian Hume.

Advice:
Floataway will advise without charge on all aspects of floatation room design and operation. Contact us by phone or fax  on

tel : 00 44 1953 85 15 15
fax: 00 44 1953 851 861

or via email.

Floataway offers a bespoke float room design service and will undertake design, specification and construction of standard and luxury floatation rooms as individual projects charged on a fee basis.  The Normal Terms of Business of Cosine Ltd will apply. Written estimate on application.

Important note:
Operators of Floataway commercial or domestic floatation tanks and rooms must undertake to operate them responsibly and safely in accordance with our written instructions and  normal good practice and must purchase their own third party liability insurance.  Operators must not modify, abuse or move the equipment. Floataway will not be responsible for accidental damage or injury howsoever caused, nor for consequential losses. Floataway reserves the right to keep photographs of actual installations for reference and advertising purposes.  The registered design, copyright, trademark and other intellectual property rights belong to Cosine Ltd and may not be reproduced without written permission.
   
E&OE dated 10/10/2002.

Orders:
For orders we need written confirmation by letter of fax.

- Floataway is the largest flotation manufacturer and supplier of floatation therapy tanks in the World -